Useless App

Ok I purchased Echo with intent of turning my lights on when Im away cloud connectivity ETC. well the App Is fairly useless customer support passes the buckAmazon says get in touch with LIFX. LIFX says get in touch with AMAZON. has anyone had success setting up cloud connecting with lighting? If your products says it can connect with another product shouldnt your reps be proficient on troubleshooting them?

turdoe about Amazon Alexa